Tesla did not reject the Wuhan customer who participated in the Pinduoduo group buy, nor did it blacklist the customer, but only to protect the customer's rights and persuade him to place an order again on the official website, a Tesla employee in China said today.
@Jeff_哲, who is certified on Weibo as a Tesla employee in China, made the comment while retweeting a Weibo from People's Daily about the Tesla-Pinduoduo controversy.
The employee said that he was in direct contact with the customer and that the reason Tesla held off on the delivery was to protect the customer's rights.
The customer informed the Tesla employee that he was paying Pinduoduo in full. However, Tesla was able to identify a personal account that had paid for the car for the customer.
Based on Tesla's confidence protection scheme, if the owner chooses to return the car within seven days, the payment is returned to the payer's account rather than the owner's account and the customer may be at risk of fraud, the employee said.
The employee stressed that during Tesla's communication with customers, Pinduoduo released a lot of misinformation in his press release to the media, which caused disruption to Tesla's communication with the customer.
For the protection of customer privacy, Tesla did not disclose the customer's information to the public, but Pinduoduo in the public relations release revealed a lot of customer information, and even include customer photos, he said, adding that he will not buy anything on Pinduoduo anyway.