Alibaba's logistics platform CaiNiao announced on Monday that it has launched a cross-border direct delivery service from China to Thailand, Vietnam and Cambodia with logistics company Best Inc.
Ouyang Chongguang, head of cross-border Southeast Asia at CaiNiao, said the direct delivery service ensures timeliness and quality of service, providing a better online shopping experience for customers.
Southeast Asian online shoppers can check the direct delivery service when placing orders through Tmall.com and Tanbao overseas, and the parcels will be delivered to their doorsteps in about a week's time.
Currently, Best Inc and CaiNiao have opened cross-border logistics services between China and five countries, namely Thailand, Vietnam, Malaysia, Singapore and Cambodia.
In order to enable Southeast Asian users to check the status of their packages at any time as well as Chinese users, CaiNiao has developed a system that connects the e-commerce platform with the back-end logistics information.
After placing an order, Southeast Asian consumers can check the logistics chain and timeliness by clicking on the logistics details, in addition, CaiNiao customer service provides 7/24 customer service.
Best Inc completed the layout of its five-country express network in Thailand, Vietnam, Malaysia, Singapore and Cambodia in July 2020, and now has a total of 24 self-operated express distribution centers and more than 1,000 franchised sites.
In addition, its terminal delivery network has covered the whole territory, and all kinds of parcels can be delivered to most cities and villages, and the daily volume of cross-border delivery has exceeded 50,000 units.
Best Inc was established in April 2008 with a registered capital of $303 million.
The company has completed several rounds of financing since 2008 and successfully completed its IPO in September 2017, with Alibaba and CaiNiao as its investors.
