Considering the current epidemic situation, Vivo also announced after-sales extension policy including 90 days warranty extension, two-way mail-free repair, expert remote one-to-one, 7*24 online customer service and other services.
Vivo and iQOO mobile phones whose warranty period expires from January 1 to March 31, 2020 can enjoy the warranty extension service for 90 days.
In addition, Vivo and iQOO mobile phones whose subscription period expires from January 24 to March 30, 2020 can enjoy the unified subscription period extended to March 31.
Vivo claims that if the user's mobile phone accessories need to be replaced, priority is given to the two-way shipping service, and the official will not return it to the user after the repair is completed and disinfected.
If the phone encounters a problem but does not need to replace the accessories, the problem can be solved by the expert one-on-one service. In addition, the user can also choose to go to the service center to repair the mobile phone in person. After the mobile phone is registered and left, the service center will mail it to the user after repair.
Affected by the current new coronavirus epidemic, many phone makers have previously announced extended warranty periods.
Feng Yufei, vice president of iQOO, announced on Weibo on Sunday that for iQOO smartphone users whose warranty expires before March 31, 2020, the warranty period is extended by 90 days.
OPPO Vice President Brian Shen said on February 11 that in order to avoid the situation that the OPPO products under warranty during the severe epidemic situation could not be repaired in time, OPPO decided to extend the warranty period of the user and may continue to update according to the development of the epidemic situation.
Huawei will also extend the warranty period for all its products, and also provide free return service and repair service, Huawei terminal customer service announced on Friday.
All mobile phones, notebooks, tablets, smart wearables, smart homes, smart screens and other terminal products whose warranty period expires from January 1, 2020 to March 31, 2020 will be extended to March 31, 2020.
