OnePlus has been quick in sending out the latest updates to its devices, with the OnePlus 7, 7 Pro and even OnePlus 6 and 6T getting Android 10 updates. But the OnePlus 7 Pro 5G has been left behind.
The OnePlus 7 Pro 5G is the company's first 5G smartphone, so leaving users waiting longer for the Android 10 updates seems strange.
In a letter posted on the OnePlus forums, CEO Pete Lau said the OnePlus 7 Pro 5G is only going to receive the update in the first quarter of next year.
Lau said 5G uses a different communications module to establish a faster connection as opposed to 4G, and requires a deeper level of understanding and more rigorous tests, debugging and optimizations to be done to software and hardware.
To achieve the best experience possible, OnePlus had to make system optimizations from the fundamental system architecture, in order to deliver a truly fantastic 5G experience, Lau said.
This is an arduous and time-consuming process that wouldn’t be possible without the support of our partners Qualcomm and wireless operators, he added.
(Photo: OnePlus)
Here is the full letter by Pete Lau:
A letter to OnePlus 7 Pro 5G users in Europe
Recently, several users using the OnePlus 7 Pro 5G Edition have voiced their concerns, that Android 10 update is still yet to arrive on their phones. I understand your concerns and have been quite occupied with the matter myself, which is why I would like to take this opportunity to talk to you.
This year is considered the birth year of 5G. We believe this is a revolutionary communications technology, which is why we began our 5G research in 2016 and launched our first 5G smartphone this year. With that, I’d like to thank everyone for choosing OnePlus for your 5G experience and for supporting us throughout the past.
5G opens up a realm of endless possibilities. It uses a different communications module to establish a faster connection as opposed to 4G, and requires a deeper level of understanding and more rigorous tests, debugging and optimizations to be done to our software and hardware.
To achieve the best experience possible, we had to make system optimizations from the fundamental system architecture, in order to deliver a truly fantastic 5G experience. Needless to say, the daunting challenge ahead of us is unprecedented.
This is an arduous and time-consuming process that wouldn’t be possible without the support of our partners Qualcomm and wireless operators. But we promise that in this exciting new 5G era, OnePlus will undoubtedly overcome these obstacles and deliver the latest operating system for your 5G smartphones as soon as it is ready.
Based on the current R&D progress and compatibility with various partners, we're expecting to launch the Android 10 system update for OnePlus 7 Pro 5G in the first quarter of 2020.
It's always been our mission to deliver a fast and smooth experience to our users. In the future, there will be additional updates to come for 5G smartphones and OnePlus will always abide by this commitment and be responsible for our users. We will definitely bring the latest updates to you at its earliest date possible.
Best,
Pete
As cnTechPost reported earlier, the OnePlus 6 was released in May 2018 and the 6T in November last year. As devices that’s been around for more than one year, it’s a little bit old but still gets the latest Android 10 update in a prompt manner.
OnePlus began rolling out the stable OxygenOS 10.0 to both OnePlus 6 and OnePlus 6T on November 3, bringing stable Android 10 update to the two devices.
The update brought all the Android 10 features you can expect such as Share Wi-Fi which allows you to connect to a Wi-Fi network by simply scanning a QR code.
There is also new customization available for notifications that allows you to set which notifications are silent and which alert you.
Besides those features the OxygenOS 10 update for the 6T also includes the company's Game Space feature and the "Contextual display" ambient display feature.