Huawei will extend the warranty period for all its products, and also provide free return service and repair service, Huawei terminal customer service announced on Friday.
All mobile phones, notebooks, tablets, smart wearables, smart homes, smart screens and other terminal products whose warranty period expires from January 1, 2020 to March 31, 2020 will be extended to March 31, 2020.
In addition, if the purchased extended service package expires from January 1, 2020 to March 31, 2020, the warranty period will also be extended to March 31, 2020.
Huawei stated that in February 2020, the system will be upgraded uniformly. If the user's product meets the above conditions, the warranty period will be automatically extended to March 31, 2020.
The announcement also mentioned that if the user is inconvenient to pick up the machine again after repairing at the store, he can contact the service store to apply for a mail pick-up machine. The service store will provide users with free return service after the repair is completed.
It should be noted that due to traffic control problems in some areas, the mailing time will be affected to a certain extent. Huawei recommends that users contact the service store in advance to confirm.
During the epidemic prevention and control, if the user is inconvenient to visit the store, you can use Huawei's repair service to apply for one-click pick-up at the door, free of two-way logistics costs, and return it after repair and disinfection.
It should also be noted that due to traffic control issues in some areas, logistics time may be affected. Please refer to the actual situation of the courier company.
Apple also previously sent internal letters to domestic authorized service providers to extend the warranty period of Apple devices during the epidemic.
Apple said that if the affected customer ’s device warranty expires after January 1, 2020, then please provide the customer with a one-time warranty exception, but accidental damage is not covered by this repair service exception.
The one-time warranty exception is provided to customers in mainland China, Hong Kong, Taiwan, and Macau, and is valid until March 31, 2020, with the same coverage as the original product warranty.
OPPO also extended the warranty period of users, and may continue to update according to the development of the epidemic situation. From the details of the announcement, this policy will be extended to March 31 for users whose OPPO guarantee service expires from January 24 to March 31. OPPO protection services include screen break protection, liquid insurance, back cover protection, extended coverage, and OPPO Care services.
OPPO's warranty policy will also be extended. For qualified users, the warranty time and replacement time will be extended to March 31. According to OPPO official information, the repair service has been resumed since February 3, and the on-site repair service has been resumed.